Terms of Service

These Terms of Service (the "Terms") govern your use of the Almanexa website at almanexa.com and the Almanexa Cloud service at cloud.almanexa.com (together, the "Service"). The Service is operated by Lenouar Artificial Intelligence Developing Services LLC, a company registered in Abu Dhabi, United Arab Emirates ("Lenouar", "we", "us"). By using the Service you agree to these Terms.

What these Terms cover

These Terms cover the website and the hosted Almanexa Cloud service. They do not cover self-hosted deployments of the Almanexa core: the source-available core is licensed separately under the Business Source License (BSL 1.1), and the license text in the code repository governs that use.

Your account

To use Almanexa Cloud you create an account with accurate information and keep your credentials confidential. You are responsible for activity under your account. You must be authorised to act for the organization you sign up on behalf of.

Your content

Your organization's data stays yours. Decisions, outcomes, lessons and every other record your organization creates in its Almanexa instance belong to your organization. We claim no ownership of them, and we host them only to provide the Service. Almanexa Cloud runs each customer in a dedicated instance kept separate from every other customer's.

Fees and trials

Almanexa Cloud is a paid subscription. Current prices are shown on the pricing page. New subscriptions start with a 14-day free trial that requires no payment card. Fees are charged in advance for the chosen billing period and are non-refundable except where the law requires otherwise.

When a subscription ends

If a trial or subscription lapses, access to the hosted instance is suspended after a grace period. Suspension withdraws access, not property: your organization's records are not deleted because a subscription ended, and you can export your data or resume the subscription. We will give reasonable notice before any hosted data is permanently removed following a prolonged lapse.

Acceptable use

Use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms.

Availability and changes

We work to keep the Service available and will announce material changes to it. The Service may occasionally be interrupted for maintenance or by events outside our control. Features described as coming or planned are not a contractual commitment until they ship.

Disclaimer and liability

The Service is provided as is. To the maximum extent permitted by law, we disclaim implied warranties and our total liability arising out of the Service is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

Termination

You can stop using the Service and cancel your subscription at any time. We may suspend or terminate access for material breach of these Terms, with notice where practicable. The section "When a subscription ends" applies to your data on termination.

Governing law

These Terms are governed by the laws of the Emirate of Abu Dhabi and the applicable federal laws of the United Arab Emirates. Disputes are subject to the jurisdiction of the courts of Abu Dhabi.

Changes to these Terms

We may update these Terms and will change the date above when we do. Material changes to the Cloud service terms will be notified to account holders in advance.

Contact

Questions about these Terms: [email protected].